Remote Customer service Jobs • Latin America

The primary function of this position is to handle all customer service inquiries for our quickly growing business. We are seeking an energetic and reliable candidate to provide support to new and existing customers while maintaining a high level of excellent service. This role will work cross-functionally and partner closely with different teams to drive the business of Rebag.com and other platforms.

As a Customer Support Specialist, you’ll help customers troubleshoot product issues, manage returns and replacements, and keep support tickets on track. You will respond to customer inquiries, manage part replacements and warranty requests, support return processes, and communicate empathetically with customers. You will also escalate complex cases, log actions clearly, and work with multimedia attachments.

Be the voice of the customer by maximizing customer satisfaction, retention, and growth. Act as a trusted advisor by building and maintaining trust-based relationships. Translate complex ideas into actionable steps and analyze customer data to identify trends. Demonstrate technical aptitude by learning the product and troubleshooting issues.